Shipping policy
Thank you for supporting CityFurnus! We’re committed to giving you the best shopping experience possible. To track your order, please email us at support@cityfurnus.com and we’ll send you your tracking number.
Order Processing & Cut-Off Time
This is the time between when you place your order and when we hand it off to the carrier. We process all orders Monday–Friday (excluding public holidays).
- Standard orders: 2–3 business days to process
- Cut-off time: Orders placed by 5:00 PM MST (UTC-7) Monday–Friday will begin processing the same day. Orders placed after 5:00 PM MST or on weekends/holidays will start processing the next business day.
Shipping Transit Time
This is the time the carrier takes to deliver your package to you, Monday–Friday only.
| Destination | Transit Time (business days) |
Shipping Cost | Carrier |
|---|---|---|---|
| USA | 7–15 | Free standard shipping | DHL / FedEx / UPS |
Total estimated delivery time = processing time + transit time
For USA: 9–18 business days
Tracking Your Order
Once your order ships, you’ll receive a notification email with your tracking number. Please allow 24–48 hours for the tracking info to become active and update properly.
Post-Shipment Updates
After your order has shipped, our customer service team will automatically send you email updates with the latest tracking status and any important notices. If you have any questions in the meantime, feel free to reach out to us at support@cityfurnus.com.
Delayed Delivery
If you haven’t received your package after the above timeframe, email us at support@cityfurnus.com and we’ll work with the carrier to resolve the issue within 48 hours.
Contact Information
Phone: +1 (720)381-7612
Email: support@cityfurnus.com
Address:3772 Eureka Way Frederick, Colorado 80516 United States
Business Hours:9:00 ~ 17:00 (Monday-Friday)